Why can't I track my order on the website?
Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
Why is my shipment status not updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs, or backlogs.
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country's officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
How to return a defective item?
Please email us at firstname.lastname@example.org. Indicating the reason for return and whether you'd prefer an exchange or refund. Please note that we cannot accept returns on used merchandise or items damaged through normal wear and tear.